On the issue of reliability, please rate the following issues (critical, important, moderate importance, occasional importance, not important) and explain your rating.

DQ 1:  On the issue of reliability, please rate the following issues (critical, important, moderate importance, occasional importance, not important) and explain your rating.  Also, RANK these items in order of importance, especially thinking about your own project/proposal.  The use of a table would be helpful but not required.
---Load speed/response time
---Accuracy & timeliness of information/data
---Speed of product delivery
---Accurate description of product
---Site up or down time
---Personal response speed (response to individual queries by individuals at eBusiness)
---Return policy/handling

Issue
Rank
(critical, important, moderate importance, occasional importance, not important)
Order Of Importance
(rank 1 for most important to 7 least important)
Explain Your Ratings

Load speed, response time

Accuracy & timeliness of information/data

Speed of product delivery

Accurate description of product

Site up or down time

Personal response speed

Return policy/handling

300 words with reference.