Tylenol Product Contamination

1.) Have there been any long-term effects?

2.) Based on the short and long-term effects of the crisis, what could have been done differently to either avoid or better manage the crisis?

3.) How can the company prevent this type of crisis from happening in the future?

Grazier has identified six key ingredients that must be present to create highly motivated teams. Read his article entitled Team Motivation at this link:

"Team Motivation," (http://www.teambuildinginc.com/article_teammotivation.htm). Then, based on the Tylenol Product Contamination case, write a 3-4 paragraph response addressing the following issues:

1.)Select two principles found in the Grazier article, and discuss whether or not they were employed by Tylenol, when this criss occurred.

2.) Then discuss your opinion of how they reflect good concepts for effective management.

3.) Describe some specific techniques used by Tylenol that helped to diffuse the crisis. Explain how these techniques are consistent with the principles you selected.