10-13 question survey to collect primary data
How do you prepare a 10-13 detailed question survey to collect primary data on a Hewlett-Packard Customer Service after hour team that has not been able to follow the process needed to serve the customer, as well as not able to take ownership of faults and management has done nothing for this to improve? This is an organizational problem. How would that survey look?
In regards to collecting primary data on Hewlett-Packard Customer Service, this solution identifies questions to use for the survey. Specifically, questions need to address the fact that the after hour team that has not been able to follow the process needed to serve the customer and not able to take ownership of faults, while the management has done nothing for this to improve. Supplemented with two sample surveys to draw on for organization and structure.
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- Attached file(s):
- CUSTOMER SURVEY.doc
- integritysurvey.pdf
- Posting 47715.doc
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