Case Study

New Century Health Clinic

New Century Health Clinic offers preventive medicine and traditional
medical care. In your

role as an IT consultant, you will help New Century develop a new
information system.

Background

Five years ago, cardiologists Timothy Jones and Dolores Garcia decided
to combine their

individual practices in Brea, California, to form New Century Health
Clinic. They wanted t0

concentrate on preventive medicine by helping patients maintain health
and fitness and by

providing traditional medical care. Dr. Jones recently asked you to work
with him as an IT

consultant. He wants you to help New Century develop an information
system that will

support the clinic's operations and future growth. During an initial
meeting, he provided

you with some background information and asked for your suggestions
about how to

get started.

At your desk, you begin to review New Century's situation. The clinic is
located near a

new shopping mall in a busy section of the city. New Century's staff
includes four doctors,

three registered nurses, four physical therapists, and six office staff
workers. The clinic currently

has a patient base of 3,500 patients from 275 different employers, many
of which

provide insurance coverage for employee wellness and health maintenance.
Currently, New

Century accepts 34 different insurance policies.

Anita Davenport, who has been with New Century since its inception, is
the office manager.

She supervises the staff, including Fred Brown, Susan Gifford, Tom
Capaletti, and Lisa Sung.

and Carla Herrera. Fred Brown handles office payroll, tax reporting, and
profit distribution

among the associates. Susan Gifford is responsible for the maintenance
of patient records.

Tom Capaletti handles most of the paperwork concerning insurance
reporting and accounting.

Lisa Sung has the primary responsibility for the appointment book, and
her duties include

making reminder calls to patients and preparing daily appointment lists.
Carla Herrera is concerned primarily with ordering and organizing office
and clinic supplies.

Each of the six office staff people has one or more primary
responsibilities; however, all

members of the staff help out whenever necessary with patient records,
insurance processing,

and appointment processing. In addition to their regular
responsibilities, all six office

workers are involved in the preparation of patient statements at the end
of each month.

Using this information, you begin to prepare for your next meeting with
Dr. Jones.

1. Identify at least three business processes that New Century performs,
and explain

who is responsible for the specific tasks.