Defining patient and client satisfaction
How do you define satisfaction with reference to patients or people in receipt of social care?
Dealing with the difficulties of measuring satisfaction
How do you begin to measure patient and client satisfaction with the services they receive?
The fundamental similarities and differences between the audit and research process
How do we differentiate between the audit process and research in the health and social care arena?
An understanding of the concept of 'value for money'
What is 'value for money' in terms of the provision of health and social care?
Why are the major cost controls by the states and the federal government focused primarily on hospitals?
What are some strategies for increasing the interest in health care careers?
To what extent do professional organizations promote licensing requirements to limit entry into the profession (career protection)?
What role should the Federal Government assume regarding national health care programs?
If you could change or develop one national health care policy, what would it be and why?
Malpractice Caps impact on Macroeconomics
Summarize the impact that placing caps on Medical Malpractice will have on the macroeconomic system
