Online TA Profiles
Sachi Sarma, MFT
OTA ID#: 105014
| Education Experience: |
BBA, management, economics, english, finance, Pondicherry Central University, 1998 MFT, management, India's foreign trade policy, EXIM policy, Forex Management, International Economics, Management of Multinational companies, Pondicherry Central University, 2001 Certificate in Computing, Computer applications, MS-office, Indira Gandhi National Open University(IGNOU), 1996 |
|---|---|
| Focus of Study: | Management courses
Language - Hindi |
| Work Experience: | Link edge Software Solutions Pvt.Ltd.
Mar’ 2003 – Present Designation : Team Leader Job Responsibilities :Working in the company’s Legal Transcription division, called LawScribe, India. ·Preparing and implementing process trainings to ensure that quality service is provided to the end customer. ·Evaluate performances, in the form on one-on–one & continuous feedback sessions & identifying training gaps. ·Supervise the day shift to ensure that the TAT is met on a day to day basis along with keeping track of productivity. Also prepare the daily performance reports to be sent to the customer is US. ·Identify & enhance skills of the agents to increase productivity levels. ·Handling recruitments & conducting interviews. G E Capital International Services - GE Capital Financial Assurance Oct’ 2002 – Dec’ 2003 Designation : Process Developer Job Responsibilities :· Multi-Skilled Process Developer for processing customer accounts and policies from inception to termination or transfer and also interacting with customers. (Customers include licensed brokers, bank agents, policyholders, other insurance and annuity servicing companies across US). ·Providing first hand resolution to the escalated issues and work types. ·Monitoring calls taken by agents to ensure compliance with Client’s policies and accurate dissemination of information. GE Appliances Oct’2002 – Oct’ 2000 Designation : Process Developer Job Responsibilities :· Handling a team consisting of 8 members. ·Prepared Standard Operating Retention Procedures for the process. ·Scheduling agents based on weekly forecasts to ensure that the SLA targets are met. ·Arranging for transportation for the team members with a twin objective of zero defects and minimum costs. ·Real Time monitoring and Floor management to ensure time management and schedule adherence. ·Handling Escalated Supervisory calls on the floor. ·Ensure that the units SLA (Service Level Agreements) were met. ·Initiating ways to enhance performance by preparing a Training and Development roadmap.· Represented the process on Conference Calls with the Internal Customer in USA. ·Handled the process individually in times of short staffing. ·Part of twenty member team that transitioned |
| Skills & Achievements: | * Rewarded the Team Valedictorian Award for scoring the highest among the members in the training team in all the assessments conducted at the client end.
* Awarded “Star of The Month” for excellent performance and exceeding expectations. * Certificate for outstanding performance received from the customer end at Lynchburg, VA. Won the “Team Extra Miler” for good performance for the first quarter for 2003 by the team as assessed by the client in Lynchburg, VA. * Recognized as one of the top 7 performers for the first quarter 2003. * Part of Green Belt projects on improving call quality, average calls duration, pronunciation and accuracy. |
| Career Interests: | My future plans include starting a coaching institute imparting comprehensive guidance in management subjects and preparing students for various competitive exams
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| Outside Interests: | Traveling, Reading, Movies, Shopping, Learning new languages. |
| Postings Answered: | 701 |
| Cumulative OTA Rating: | 4.8/5 What is OTA Rating? |
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