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Corporate Social Responsibility

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Scenario
You are the CEO of Carpeteria, a successful carpet manufacturing company headquartered in Alabama. Carpeteria competes head-to-head with Interface, the Georgia carpet manufacturer that 5 years ago embraced corporate social responsibility and began a program to reduce the environmental impact of its business. Your customers have begun to tell you that they are concerned about CSR. They are asking your sales people questions about Carpeteriaâ??s environmental impact and about other CSR-related issues such as fair wages, community involvement and supply chain activities. As the CEO, you have decided that it is time for your company to begin the implementation of a full-blown CSR effort. Realizing that this will be a major culture change in your company, you determine that the first step is to sell the idea to your Board of Directors.

Your assignment for this final paper is to write a report to the Board of Directors that explains your CSR strategy, outlines why it is important to implement such a strategy, and tells how you are going to do it. Assume that your board is not familiar with CSR, so you must both explain what it is and describe the scope and complexity of the subject. Your report should answer, but not be limited to answering, the following questions:

* What does it mean to take a stakeholder perspective versus a stockholder perspective, and why is it important?
* How will this change impact the corporate culture, and how could the resulting culture evolve to become a competitive advantage?
* What changes are occurring in customer expectations and in the global marketplace that makes this change desirable?
* What internal organizational changes are necessary in order to successfully implement this cultural change?
*

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Solution Summary

head-to-head with Interface, the Georgia carpet manufacturer that 5 years ago embraced corporate social responsibility and began a program to reduce the environmental impact of its business. Your customers have begun to tell you that they are concerned about CSR. They are asking your sales people questions about Carpeteriaâ??s environmental impact and about other CSR-related issues such as fair wages, community involvement and supply chain activities. As the CEO, you have decided that it is time for your company to begin the implementation of a full-blown CSR effort. Realizing that this will be a major culture change in your company, you determine that the first step is to sell the idea to your Board of Directors.

Solution Preview

Corporate Social responsibility has become an integral element of today's progressive and responsible corporation's strategy as it is considered a critical success factor for enhancing company's goodwill and image in front of stakeholders such as investors, customers and public in general. Company's are increasingly investing time, efforts and financial resources on CSR efforts to enhance company's image.

CSR essentially covers all activities aimed at benefiting the society and community in which company operates, be it related to environmental protection, promoting education and awareness, sponsoring social causes or minimizing negative impact of company's operations on environment, society and community or contribution to growth of infrastructure and facilities in the community.

We, at Carpetria, have to realize that CSR is extremely important for enhancing company's image in front of customers and stakeholders and is an essential vehicle for competing against competitors. Our CSR ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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