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What new communications techniques for customers and the media are available uniquely in the e-commerce world?

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Solution Summary

The solution discusses what new communications techniques for customers and the media are available uniquely in the e-commerce world.

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The e-commerce world provides interactive capabilities for both customers and the media that are not possible in the brick- and-mortar world of business.

This capabilities come in the form of chatting for customer service purposes and webcasts for media and customer service purposes.

Chatting is a way for ...

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