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Procedures for Filing Patient Complaints

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Could you please help with the following question.

Mrs. Smith had a terrible experience during her hospital stay. The food was cold, her pain was extreme, and she thinks she went home too early. Whom should she contact to file a complaint and what will happen after she files a complaint?

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The expert examines the procedures for filing patient complaints.

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The person to whom Mrs. Smith should file a complaint is largely dependent on the type of hospital service that Ms. Smith was receiving. Due to the fact that Ms. Smith was in a patient care unit during the time that she experienced the terrible service, the ...

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Marcel Parker, MPA
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  • Criminal Justice, Elizabeth City State University
  • Master of Public Administration, North Carolina Central University
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