Managing Conflict
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You are facing conflict: You are managing two service employees embroiled in an ongoing disagreement. One employee accuses the other of being "grumpy and sloppy on the job. He's also pretty lazy." The other employee accuses the first of being "terse and surly with customers and very difficult to work with. I just don't like to talk to him." Analyze the personal conflict styles, discuss the behavior, and suggest ways to solve this problem.
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The behavior of both employees simply seems to be that they have conflicting personalities. I would attempt to meet with both employees to further understand why they feel the way that they do about each, what has arisen to cause such anger. Further, ...
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