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Cost of Quality

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Have you seen this page? http://www.strategosinc.com/quality_cost.htm

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Solution Summary

This solution looks at this site: http://www.strategosinc.com/quality_cost.htm and discusses the cost of doing things right the first time.It includes links, references, and examples.

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There is a saying "there is never time to do it right but there is always time to do it over"(http://www.murphys-laws.com/murphy/murphy-laws.html). Mistakes happen throughout business. At times they may be unavoidable, other times mistakes can be avoided by outlining the work needed, being precise, and double checking the work. Attention to detail is a greatly underutilized skill that can save companies thousands of dollars. Although the link you gave was for a manufactured piece a similar argument could be made about poor service. If a customer is handled improperly, it can result in a similar chart of increased costs. A dissatisfied customer can tell a vast quantity of people ...

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  • Ed.D, Boise State University
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