Internal, External Customers and Total Quality Teams
Not what you're looking for?
Describe the difference between internal and external customers. Explain some of the requirements for internal and external customers. How would you incorporate a customer into your TQ team?
Purchase this Solution
Solution Summary
Describes the difference between internal and external customers. It also explains some of the requirements for internal and external customers and how to incorporate a customer into your TQ team.
Solution Preview
Please see response attached, which is also presented below. I hope this helps and take care.
RESPONSE:
1. Describe the difference between internal and external customers. Explain some of the requirements for internal and external customers. How would you incorporate a customer into your TQ team?
External customers are the company's clients. They are people who purchase the products the company produces. They are of a great importance to the organization. On the other hand, the internal customers are the staff that the company hires. They play an important role in the organization's success as well, (1) and some argue (Tom Peters) that they are even more important than the external customer. (4)
Often, we do not always realise how many people we could come into contact with in the workplace. Below is just a start to who you may come into contact with at work.
Internal customers -
Fellow workers
Supervisors
Managers
Trainees
Cleaners
Part-time staff
Casual staff
External customers -
Customers
Suppliers
Designers
Service providers
Contractors
Tradespeople
Sales representatives
Delivery personnel
From http://hsc.csu.edu.au/retail/communicate/communicate/establish_cont/Internal_external_customers.html (2)
Requirements for internal customers -
Requirements for internal customers are mainly by good customer care. For example, the Internal customer e.g. your staff, will benefit significantly by good customer care. For ...
Purchase this Solution
Free BrainMass Quizzes
Marketing Research and Forecasting
The following quiz will assess your ability to identify steps in the marketing research process. Understanding this information will provide fundamental knowledge related to marketing research.
Cost Concepts: Analyzing Costs in Managerial Accounting
This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.
Lean your Process
This quiz will help you understand the basic concepts of Lean.
Basics of corporate finance
These questions will test you on your knowledge of finance.
Team Development Strategies
This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.