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Formal processes or procedures that govern communication

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What formal processes or procedures govern communication within your organization? For example, is there a records management process that manages written communication? What about oral communication?

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The solution discusses formal processes or procedures that govern communication.

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There is a program that keeps track of all letters/calls made to and received from clients.For example, when a client calls in, the conversation topic and topics of conversation as well as answers given ...

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